One check, three papers

KYC time: your Spinado Casino account under review

Licensed casinos must confirm who you are and where your money comes from, and Spinado Casino usually finishes that review within 49 hours.

Start your verification

18+

Certainty in advance

Checked before the payout, not after

After these lines you will know who checks you, under what licence, and when.

Who checks

Spinado Casino N.V.

Licence and number

Gaming Control Board Curaçao, OGL/2020/2727/450

Review time

49 hours

Required by

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Walkthrough here

Sharp copies, quicker approval

Before the ask lands

The Account menu holds a Documents tab, and the casino may ask for files at registration or at the first deposit; open the tab early so nothing waits.

Corners in, glare out

A file picker asks for the photo ID, so choose a colour scan or photo where all four corners, your face and the expiry date stay readable.

Address that matches

A second upload slot wants proof of address; a recent bank statement or utility bill showing your name and street address, matching your profile, reads cleanly.

The waiting window

A status bar shows the check in progress, and the wait usually runs to 49 hours; watch your inbox in case one copy needs replacing.

Before the review

Match each paper to what it proves

Spinado Casino keeps the list short on purpose: three papers, plus a selfie only when the reviewer asks.

Document

Confirms

Must show

Photo ID

Who you are

Full name, face, expiry date

Proof of address

Where you live

Name, street address, recent date

Payment method screenshot

The account is yours

Your name on the wallet or card

Photo ID selfie

That the ID belongs to you

Face, ID and text all readable

Before the payout

Know when papers are needed

Here is what brings the request, so a paused cash-out never feels random.

Proof the wallet is yours

A card or wallet used for the first deposit doesn't match your verified name yet, so a photo of it beside your ID is asked.

Birth date on the ID

Because this market requires 18+ play, a document showing your date of birth is requested as the account is opened.

One less round trip

When the name or address on your profile differs from your papers, the checker stops, so we ask you to align the account details first.

Your first payout request

A payout request is the last point where the license lets us wait, so the full check, ID, address and payment proof, starts here.

Understanding the ask

Show where your money came from

The Gaming Control Board Curaçao license OGL/2020/2727/450 held by Spinado Casino N.V. requires checks that trace where player money comes from. Expect the question as routine AML housekeeping, not a signal that anyone suspects you.

Papers that trace the money

Which of these comes up depends on how your funds reached the casino.

Recent bank statement pages
Payslip or employer letter
Tax notice of assessment
Sale contract for an asset
Savings account history printout

Retry notes

Turning a rejection into an approval

After this, you will know which flaw stopped the file and the exact photo to take next.

A profile that fits the paper

A middle name spelled differently, or an old street on file, makes the copy look like someone else's, so it returns.

Fresh copy, not last year's

Utility bills and statements carry a date, and a copy beyond the accepted window cannot show where you live now.

Why was my picture refused?

Glare across the number, a corner missing or a thumb over the photo leaves the checker unable to read the fields.

Expired identity document

An expired licence or passport no longer proves who you are today, so the checker has nothing valid to compare against.

Cleared faster

What a refused document really means

My ID was rejected and I don't understand why?

Rejections usually trace back to a glare line across the date of birth or a corner cut off by the photo frame. Open the message from our team, compare it against the sharp copies described on this page, and send a fresh set to [email protected]. A second attempt sent in daylight on a flat surface almost always clears.

Is it safe to send my passport photo to a casino?

Yes. Files you send travel over 128-bit SSL encryption and are used for the check the licence requires, nothing else. Only the team handling your verification opens them, and the address that receives them is [email protected] alone.

Will I have to send the same documents again later on?

Once your file is approved it stays approved, so you send the same set only if something changes. A new address, an expired ID or a different payment method is a change worth telling us about. Anything else is already on record.

Can I keep playing and send documents just before I withdraw?

No. Under our licence from the Gaming Control Board Curaçao, the check must be complete before your first withdrawal, and we may ask at registration or at your first deposit. Completing it early keeps the payout queue short when you win.

Why does Spinado Casino want to know where my money comes from?

Source of funds sits inside the same anti-money-laundering duty that the licence puts on every operator, and it applies to players of every size. It is a routine question about income, not a suspicion aimed at you. Answering it plainly closes the matter.

How long does verification take once I've sent everything?

Allow up to 49 hours from the moment your documents arrive. Most files that are complete and readable finish well inside that window, and the clock restarts only if we need a better copy. You will hear from us by email at [email protected].